Refund & Return Policy

Last Updated: October 2026

We want you to be confident when shopping with YUGA. Please read this policy carefully before placing your order.

Return / Exchange Window

Eligible products may be requested for return or exchange within 7 days of delivery.

To be eligible, the product must generally be:

• Unused and unworn

• Unwashed

• Free from stains, perfume, deodorant, or other signs of use

• Returned with original tags attached

• Returned in its original packaging where reasonably possible

• Accompanied by valid order information

Products that do not meet these conditions may not be eligible for return or exchange.

Size Exchange

If you ordered an incorrect size, you may request a size exchange within the applicable return/exchange period, subject to stock availability.

If the requested replacement size is unavailable, we will discuss the available resolution options with you.

Shipping or exchange charges, if applicable, will be communicated before the exchange is processed.

Wrong, Damaged or Defective Product

If you receive an incorrect, damaged, or defective product, contact us as soon as possible at [SUPPORT EMAIL].

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product and packaging

• Unboxing video, where reasonably available

After verification, YUGA may provide an appropriate replacement, exchange, or refund in accordance with applicable law and the circumstances of the order.

Non-Returnable Items

Unless defective, damaged, incorrect, or otherwise required by applicable law, the following may not be eligible for return:

• Products showing signs of use or washing

• Products without original tags

• Customized or personalized products

• Items specifically marked as final sale/non-returnable before purchase

Return Approval

Do not send a product back without first contacting YUGA.

Contact [SUPPORT EMAIL] with your order number and reason for the return/exchange.

If your request is approved, we will provide the applicable return instructions.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds for prepaid orders will generally be issued to the original payment method.

Bank/payment-provider processing times may apply after YUGA initiates the refund.

For COD orders, approved refunds may require the customer to provide appropriate bank or UPI details through an authorized YUGA support channel.

Original shipping, COD, return-shipping, or other service charges may be non-refundable where legally permissible and where the issue is not caused by YUGA.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will try to process the cancellation if the order has not entered fulfilment or been shipped. Once shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

YUGA may cancel an order in cases including payment failure, inventory errors, suspected fraud, pricing/technical errors, or inability to fulfil the order. Any payment collected for a cancelled order will be handled appropriately.

Fair Use

YUGA reserves the right, subject to applicable law, to restrict return privileges where there is evidence of fraudulent, abusive, or repeated misuse of the return process.

Nothing in this policy limits rights available to consumers under applicable Indian law.

Contact

For returns, exchanges, or refunds:

YUGA Customer Support
Email:supportyuga@gmail.com

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